Delivery - Cancellation - Returns & Refunds Policy

At Bwoo Trading, we value your satisfaction above all. We understand that sometimes a purchase might not be exactly what you expected. Our Return & Refund Policy is designed to be simple, transparent, and customer-friendly, ensuring your shopping experience is hassle-free and secure.

1. Easy Returns

We accept returns within 7 days of delivery for eligible products. To qualify:

  • The product must be unused and in original packaging.

  • The perfume seal must be intact.

  • Only products purchased from our official website are eligible for return.

If you received a damaged or defective item, please contact us immediately. We will guide you through the return or exchange process and ensure the issue is resolved quickly.

2. How to Initiate a Return

Returning an item is easy:

  1. Contact our Customer Support via [email/WhatsApp/contact form].

  2. Provide your order number, the product name, and reason for return.

  3. Our team will review your request and provide a Return Authorization.

  4. Ship the item back to us in its original packaging.

We recommend using a trackable shipping service to ensure your return reaches us safely.

3. Refund Process

Once we receive and inspect your returned item:

  • Your refund will be processed within 5–7 business days.

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable, unless the item was defective or damaged during delivery.

You will receive a confirmation email once the refund has been successfully processed.

4. Exchanges

Exchanges are available for:

  • Damaged or defective items

  • Incorrect items shipped

Exchanges are subject to stock availability. We will ship the replacement item once the returned item has been received and inspected.

5. Conditions for Returns

To ensure smooth processing:

  • Only products purchased directly from our website are eligible.

  • Items must be in original condition — no signs of use.

  • Returns without proper authorization may not be accepted.

6. Why Shop With Confidence

At Bwoo Trading, we are committed to:

  • Authentic, high-quality perfumes

  • Secure payment methods

  • Safe and reliable delivery

  • 24/7 Customer Support

We strive to make every shopping experience delightful and worry-free. Your satisfaction is our priority.