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Returns Policy

We aim to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions: Eligibility for Return or Exchange Returns are accepted within 7 days of delivery. The product must be unused, in original packaging, and with all accessories, manuals, and tags intact. A valid proof of purchase (order number or invoice) is required. Non-Returnable Items Personal care items, hygiene-related products. Used, damaged, or altered items. Products purchased during clearance or final sale unless defective.

Shipping

Order Processing All orders placed on bwoo.ae are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day. Delivery Within UAE Standard delivery time within the UAE is 1–3 business days, depending on your location. Delivery charges may vary based on product size, weight, or promotional offers. Free delivery may be offered during special promotions or for orders above a specific amount (when applicable). Delivery Confirmation Customers will receive an email or SMS with tracking details once the order has been dispatched. Our courier partner may contact you prior to delivery for location confirmation.